Contact Us
Got a question about a review, spotted something that needs updating, or want to flag an issue with one of the poker sites we cover? This page explains the best way to reach us and what we can (and can't) help with.
What We Can Help With
Top Online Poker Sites is an independent comparison site for online poker rooms serving US players. We don't operate any poker site, hold player funds, or process deposits and withdrawals, so we're not able to resolve account-specific issues on your behalf. What we can do is:
- Answer questions about how we rank and review sites like Coinpoker, Bovada, Stake, Ignition, and the other operators featured on this site
- Correct factual errors — outdated bonus terms, licensing details, or anything else that's changed since we last checked
- Take feedback on site content, comparison tables, or missing information you'd expect to see
- Field enquiries from operators, partners, or press
What to Contact the Operator About Instead
If your question relates to a specific account — a deposit that hasn't landed, a withdrawal delay, a bonus that didn't credit, or a verification (KYC) hold — that has to go through the poker room itself. Their support team has access to your account and transaction history; we don't. Most sites offer live chat or email support directly from your account dashboard, and that's always the fastest route to a resolution.
Before You Reach Out, Check These
A lot of common questions are already answered elsewhere on the site:
- For how we compare, score, and rank poker rooms, see the methodology notes on our About Us page
- For guidance on setting deposit limits, self-exclusion, or where to find support if gambling stops being fun, visit our Responsible Gambling page
- For the rules that govern use of this site, including our affiliate disclosures, see our Terms and Conditions page
A Note on Affiliate Relationships
We earn commission when readers sign up with a poker site through links on Top Online Poker Sites. This is disclosed throughout the site and never affects how a room is ranked or reviewed — operators can't pay for a better score. If your enquiry relates to an advertised welcome bonus, remember that headline figures like a deposit match or bonus percentage always come with conditions attached — minimum deposit, playthrough or clearing requirements, and time limits — which are detailed on the offer itself and on the operator's own terms page.
Player Age and Eligibility
Online poker for real money is regulated on a state-by-state basis in the US, with no federal framework covering the whole country. Availability depends on where you live, and most regulated states set the minimum age at 21, though a small number allow 18. If you're contacting us with a question about whether a site operates in your state, we can point you toward publicly available licensing information, but you should always confirm current eligibility directly with the operator before signing up.
If You or Someone You Know Needs Support
Poker should stay entertainment, not a way to chase losses or solve money problems. If gambling is causing stress, financial strain, or has stopped feeling optional, free confidential help is available around the clock through 1-800-GAMBLER. Our Responsible Gambling page has further state-specific resources and tools for setting limits or self-excluding.
Getting a Response
We review messages in the order they arrive and aim to reply within a reasonable timeframe, though as an independent, small-team site we can't guarantee same-day turnaround on every enquiry. Corrections and factual errors tend to get prioritized, since keeping the comparisons accurate matters more to us than anything else on the page.